We replaced our sales team with 20 AI agents—here’s what happened | Jason Lemkin (SaaStr) | Lenny's Podcast: Product | Career | Growth

In this episode of Lenny's Podcast, Lenny Rachitsky interviews Jason Lemkin, founder and CEO of SaaStr, about the transformative impact of AI on sales and go-to-market strategies. Jason shares his experience of shifting the SaaStr sales team to primarily AI agents, discusses the changing roles of sales professionals, and offers advice on how to thrive in the AI age. He emphasizes the importance of hands-on experience with AI tools, continuous learning, and adapting to the evolving demands of the market, highlighting that while AI may displace some jobs, it also creates new opportunities for those who embrace it. The conversation covers practical tips for implementing AI in sales, the importance of forward-deployed engineers, and the need for companies to deliver value before securing deals.

Outlines

Part 1: The AI Transformation at SaaStr

Part 2: The Future of GTM and Sales Roles

Part 3: Implementation, Training, and Learnings

Part 4: The New Sales Paradigm

Part 5: Innovation and Final Reflections

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We replaced our sales team with 20 AI agents—here’s what happened | Jason Lemkin (SaaStr)

Lenny's Podcast: Product | Career | Growth

Part 1: The AI Transformation at SaaStr

The AI Transformation of SaaStr's Sales Team

Embracing AI Agents: Efficiency, Scaling, and the Future of Sales

Part 2: The Future of GTM and Sales Roles

The Evolving Landscape of Go-to-Market and the Future of Sales Professionals

Actionable Advice for Sales Professionals and a Tour of SaaStr's AI Agents

Part 3: Implementation, Training, and Learnings

SaaStr's AI Agent Journey: From General Bot to Specialized Roles and the Limits of AI Adoption

Key Learnings: Training AI Agents, the Bar for "Good Enough," and the Future of Human Salespeople

The Critical Role of AI Orchestration and Advice for Different Roles in the AI-Driven Sales World

Part 4: The New Sales Paradigm

The Changing Dynamics of Sales and the End of "People Person" as a Sufficient Skill

The Impact of AI on Phone Calls, the Importance of Happy Customers, and the Excitement of the AI Revolution

Part 5: Innovation and Final Reflections

Jason's Enthusiasm for AI, Building with Repl.it, and the Importance of a Learner's Mindset

Lightning Round: Book Recommendations, Favorite Shows, and Life Mottos

We replaced our sales team with 20 AI agents—here’s what happened | Jason Lemkin (SaaStr)

Lenny's Podcast: Product | Career | Growth

Part 1: The AI Transformation at SaaStr

00:00The AI Transformation of SaaStr's Sales Team

The AI Transformation of SaaStr's Sales Team

07:11Embracing AI Agents: Efficiency, Scaling, and the Future of Sales

Embracing AI Agents: Efficiency, Scaling, and the Future of Sales

Part 2: The Future of GTM and Sales Roles

14:18The Evolving Landscape of Go-to-Market and the Future of Sales Professionals

The Evolving Landscape of Go-to-Market and the Future of Sales Professionals

23:43Actionable Advice for Sales Professionals and a Tour of SaaStr's AI Agents

Actionable Advice for Sales Professionals and a Tour of SaaStr's AI Agents

Part 3: Implementation, Training, and Learnings

37:36SaaStr's AI Agent Journey: From General Bot to Specialized Roles and the Limits of AI Adoption

SaaStr's AI Agent Journey: From General Bot to Specialized Roles and the Limits of AI Adoption

42:09Key Learnings: Training AI Agents, the Bar for "Good Enough," and the Future of Human Salespeople

Key Learnings: Training AI Agents, the Bar for "Good Enough," and the Future of Human Salespeople

53:01The Critical Role of AI Orchestration and Advice for Different Roles in the AI-Driven Sales World

The Critical Role of AI Orchestration and Advice for Different Roles in the AI-Driven Sales World

Part 4: The New Sales Paradigm

1:02:37The Changing Dynamics of Sales and the End of "People Person" as a Sufficient Skill

The Changing Dynamics of Sales and the End of "People Person" as a Sufficient Skill

1:11:21The Impact of AI on Phone Calls, the Importance of Happy Customers, and the Excitement of the AI Revolution

The Impact of AI on Phone Calls, the Importance of Happy Customers, and the Excitement of the AI Revolution

Part 5: Innovation and Final Reflections

1:22:21Jason's Enthusiasm for AI, Building with Repl.it, and the Importance of a Learner's Mindset

Jason's Enthusiasm for AI, Building with Repl.it, and the Importance of a Learner's Mindset

1:30:21Lightning Round: Book Recommendations, Favorite Shows, and Life Mottos

Lightning Round: Book Recommendations, Favorite Shows, and Life Mottos