"Whether led by the patient or by a primary care physician or nurse practitioner, a proper leadership-based problem-solving methodology is a critical tool. The approach itself is not nearly as important as the discipline to use a formal approach. One approach, for example, is a simple, proven framework that, on average, leads to a significant reduction in the time to resolve problems. "

Jim Sholler is a consultant and author of Solved in 7: The Power of Disciplined Problem-Solving.

He shares his story and discusses his KevinMD article, "Patient care is not a spectator sport."

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