In this episode, we explore the decline in trust within the U.S. health care system and discuss actionable strategies to rebuild it. Matthew Sherrer, associate professor and director of care team collaboration at the University of Alabama at Birmingham, and health care consultant Martin Nowak share insights on how relationship marketing, narrative medicine, and patient-centered care can improve health care experiences and restore confidence in the system. Learn how innovative approaches, such as leveraging technology and shifting to value-based care, can foster trust and strengthen connections between patients and providers.

Matthew Sherrer is an associate professor and director of care team collaboration at the University of Alabama at Birmingham Marnix E. Heersink School of Medicine, Department of Anesthesiology and Perioperative Medicine. He can be reached on X @MattSherrerMD and LinkedIn. He is also the co-host of the Fresh Flow podcast and has publications on PubMed.

Martin Nowak is a health care consultant.

They discuss the KevinMD article, "Trust in American health care: What's driving the decline?"

Our presenting sponsor is DAX Copilot by Microsoft.

DAX Copilot, by Microsoft, is your AI assistant for automated clinical documentation and workflows. DAX Copilot allows physicians to do more with less and turn their words into a powerful productivity tool. DAX Copilot automates clinical documentation—making it available in the EHR within minutes—and clinical workflows, including referral letters, after-visit summaries, style and formatting customizations, and more.

70 percent of physicians who use DAX Copilot say it improves their work-life balance while reducing feelings of burnout and fatigue. Patients love it too! 93 percent of patients say their physician is more personable and conversational, and 75 percent of physicians say it improves patient experiences.

Discover AI-powered solutions for clinical documentation and workflows. Click here to see a 12-minute DAX Copilot demo.

VISIT SPONSOR → https://aka.ms/kevinmd

SUBSCRIBE TO THE PODCAST → https://www.kevinmd.com/podcast

RECOMMENDED BY KEVINMD → https://www.kevinmd.com/recommended

GET CME FOR THIS EPISODE → https://www.kevinmd.com/cme

I'm partnering with Learner+ to offer clinicians access to an AI-powered reflective portfolio that rewards CME/CE credits from meaningful reflections. Find out more: https://www.kevinmd.com/learnerplus

How to rebuild trust in health care and improve patient outcomes

The Podcast by KevinMD