Denise Reich shares powerful insights as a patient advocate, highlighting the importance of front desk staff, accessibility, accurate billing practices, and the impact of small changes on patient care. This episode dives into the disconnects between patient expectations and systemic practices and offers actionable steps to improve the overall patient experience.

Denise Reich is a patient advocate.

She discusses the KevinMD article, "4 hacks to improve patient experience in your practice."

Our presenting sponsor is DAX Copilot by Microsoft.

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From the waiting room to billing: How small changes improve patient care

The Podcast by KevinMD