In this episode of the Ecommerce Playbook podcast, Richard Gaffin interviews Taylor Holiday about his 26 predictions for e-commerce in 2026, focusing on the transformative role of AI. They discuss AI's impact on creative processes, the potential obsolescence of creative strategists, and the shift towards AI-driven decision-making in areas like media buying and inventory management. Holiday envisions a future where AI handles most operational tasks, freeing humans to focus on hobbies and new pursuits, and emphasizes the need for businesses to strategically adapt to changes brought by AI, particularly in creative strategies, Amazon presence, and TikTok shops. The conversation also touches on the evolution of live shopping, the rise of 24/7 live brands, and the potential for AI to personalize shopping experiences, ultimately leading to a world where AI agents autonomously make purchasing decisions.
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