In this episode of the Step-by-Step podcast, Phillip and Alicia interview Jessica De Gennaro of Shop Succulents, a U.S.-based business that has found success on Temu. The episode explores the nuances of the fulfillment process and how partnering with a marketplace like Temu can be essential for growth, especially for businesses dealing with complex product categories such as live plants. Jessica shares her journey from selling socks on Amazon to discovering the niche market of succulents, highlighting the operational challenges and the importance of channel diversification. She also discusses the unique aspects of the Temu marketplace, including its deal-driven nature, the availability of advertising platforms, and the generally positive customer interactions, emphasizing the value of communication and support from the platform. The conversation further delves into strategies for customer acquisition, the significance of owning the supply chain, and the need for creativity to stand out in a competitive marketplace landscape.
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