In this episode of the Product Experience Podcast, Zan Gilani, Principal Product Manager at Duolingo, discusses the product story behind Lily, Duolingo's AI avatar designed to enhance the language learning experience through conversation. Zan shares the guiding principles that make the AI engaging, such as authenticity, entertainment, and stress-free interaction, and how these principles differ from traditional language learning methods. He also touches on Duolingo's product management approach, emphasizing the importance of long-term motivation and experimentation, and how the company's metrics infrastructure supports product development. Zan also details the transition of his team from an experimental AI group to a focused video call team, highlighting the challenges and lessons learned in validating and scaling AI-driven educational tools.
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