Toys R Us Asia, operating in 10 diverse markets with 40,000 SKUs, is undergoing a transformation to adapt to changing consumer preferences, particularly the rise of the "kidults" and the ACG market. Facing challenges like varying regulations and the need for agility, the company adopted Lark as a unified platform to streamline operations across its markets. Lark has enabled real-time access to sales, SKU, and inventory data, replacing outdated paper-based approval processes and manual data consolidation. This digital upgrade has significantly improved efficiency, allowing approvals in minutes instead of days, providing live data to all markets for the first time, and empowering store associates to offer faster customer service and conduct paperless stock takes. The integration of Lark has transformed internal planning, collaboration, and communication, breaking down barriers and supporting multiple languages, ultimately enhancing customer experience and supporting the company's rapid expansion, including its Asia flagship store in Singapore.
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