In this episode of the Rethink Revenue podcast, Robert Clarkson, CRO for the Americas at Stripe, discusses his responsibilities, which include overseeing sales, service, technical sales, product experts, and industry teams. He addresses the challenges of maintaining effective operations, navigating regulatory changes, and retaining talent. Robert emphasizes the importance of hiring individuals who embody the company's culture and values, and he shares his approach to assessing candidates based on their ability to handle customer issues with both IQ and EQ. He also touches on Stripe's embedded finance model and the need to prioritize opportunities for growth, as well as leveraging AI for talent assessment, personalized communication, and data-driven decision-making. He also shares his three rules to live by: problems are the opportunity, luck is a tool, and it’s all about people.
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