Bernie Marcus: The Home Depot Story [Outliers]

In this episode of The Knowledge Project, Shane Parrish recounts the story of Bernie Marcus and the creation of Home Depot, emphasizing key lessons learned from Marcus's experiences. From being fired and facing financial struggles to revolutionizing the home improvement industry, Marcus's journey highlights the importance of choosing the right partners, obsessing over customer service, and trusting one's instincts. Parrish details Marcus's early life, his initial career challenges, and the pivotal moments that led to the founding of Home Depot, illustrating the company's commitment to its employees and customers, and the values that drove its lasting success. The episode also covers the importance of maintaining company culture, learning from mistakes, and the impact of key decisions, such as embracing everyday low pricing and empowering employees.