Giga, co-founded by Varun and Esha, distinguishes itself in the competitive AI customer support space through its product-first approach, enabling rapid deployment and handling complex use cases. Unlike competitors using custom solutions, Giga's core product incorporates Python, allowing AI to generate code based on natural language input from clients, effectively creating an "AI forward deployed engineer." A key differentiator is Giga's ability to manage multi-party communications, exemplified by their AI agent coordinating address changes between customers and dashers in real-time. This focus on solving complex issues and providing immediate value has driven significant customer acquisition and a strong sales pipeline, positioning Giga as a leader in AI-driven customer support.
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