Jane Mustoe, Senior Technology Director at Tesco, joins Natalie to discuss how Tesco is using tech to redefine both customer and colleague experiences. They explore:

Tesco's recent innovations – GetGo and frictionless shopping, gen AI chatbots, digital twins, mobile apps for store associates, and more.
All about the margins – the importance of achieving marginal gains in a low-margin industry.
Always keeping an eye on future innovations and finding pockets of "reality" amongst the "hype".
Why over half of innovations fail, why that's important, and lessons from Tesco's drone trial.
Why getting the culture right is 'make or break' for organisations and the need to balance agility with operational efficiencies.
DEI and advice for the next generation of female tech leaders.

Today's episode is brought to you by Centric Software.

Centric Software provides an innovative and AI-enabled product concept-to-replenishment platform for retailers, brands and manufacturers of all sizes. As experts in fashion, luxury, footwear, outdoor, home and related goods like cosmetics, food & beverage and multi-category retail, Centric Software delivers best-of-breed solutions that optimize planning, pricing, design, product development, sourcing and production.

📣 Register for Centric Connect 2025.

Connect with Jane on LinkedIn.

For more, visit Retail Disrupted.

Every Little (Bit of Innovation) Helps: Chatbots, Digital Twins, Autonomous Stores, and Drones with Tesco

Retail Disrupted