Building a firm and starting a firm is not easy! But what Bill is going to cover today is easy. It's easy to learn. It's easy to do. And it will have a disproportionate positive impact on your business.

The reason this stuff works is that it goes to the core of any successful business, which is client happiness! That is at the core — If your clients are happy, they will go out and rave about your business and any people they talk to.

If those people need help in the same area in the future, they are the easiest leads to convert. Let’s think about client happiness in a different way. There are two components to client happiness.

Objective
Client expectations

This and more is what our podcast guest Bill Farias talks about today in this throwback MaxLawCon 22 presentation. Listen in!

3:13 When what you get falls short of what you were promised!

8:02 Not properly managing and meeting people's expectations

8:58 Using a formula to manage clients expectations

10:25 Step 1 - If you do the work up front …

10:40 Step 2 - Humans want to make other people happy = Operations - Process - Costs

14:12 How to get started and making a game plan

16:53 Tools

🎥 Watch the full video on YouTube here.

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Resources:

Join the Guild Membership
Subscribe to the Maximum Lawyer Youtube Channel
Follow us on Instagram
Join the Facebook Group
Follow the Facebook Page
Follow us on LinkedIn

Managing Client Expectations to Create Raving Fans

Maximum Lawyer