Episode 259: Simplifying AI for Global Customer Impact with Srinivasan Raghavan

In this episode of the Product Thinking Podcast, Melissa Perri interviews Srini Raghavan, Chief Product Officer at FreshWorks, about the evolving role of product managers in the age of AI. Srini discusses how AI is enabling product managers to become more hands-on "product builders," capable of user research, design, and prototyping. He shares insights on leveraging AI to enhance customer and employee experiences, emphasizing FreshWorks' approach to AI as a tool to augment human capabilities rather than replace them. Srini also highlights the importance of maintaining customer centricity and delivering uncomplicated solutions, regardless of company size, and offers advice for product managers to stay relevant in a rapidly changing technological landscape.