AI-Driven Innovation with Shruti Shrivastava and Averria Martin

In this podcast episode, Shruti Shrivastava interviews Averria Martin, Senior Director and Chief of Staff for UX Research and Insights at ServiceNow, about AI's role in research, work-life balance, career advice, and company culture. Averria shares her experiences, strategies for managing a fast-paced environment, and insights into ServiceNow's culture of kindness and growth. She also discusses how AI tools like Writer and Copilot are being used to streamline research processes and improve data analysis. The conversation covers leadership, collaboration, and the importance of empowering teams, offering advice to those considering leadership roles and emphasizing the value of growing people.