Feedback Feels Like a Fight? Here’s How to Change That — with Heather MacArthur

In this episode of the "Negotiate Anything" podcast, Kwame Christian interviews Heather MacArthur about giving and receiving feedback effectively. They discuss the importance of approaching feedback as a dialogue, using the "above the line" feedback model to avoid biases, and inviting feedback to improve performance. MacArthur introduces the LEAP model (Listen, Emotion, Acquire clarity, Provide perspective) for receiving feedback and emphasizes aligning expectations to bridge gaps in understanding. The conversation also explores how to handle situations where feedback feels unfair, highlighting the value of trust and safety in professional relationships, even in the absence of respect or personal connection.