Beyond the Parade: Macy’s navigates tariffs, turbulence and retail evolution

In this episode of Rapid Response, Bob Safian interviews Tony Spring, CEO of Macy's, Inc., about the current retail environment, the challenges and opportunities facing Macy's, and his leadership strategies. They discuss the impact of economic uncertainty, changing consumer behavior, and the role of technology, particularly AI, in retail. Spring shares insights into Macy's "bold new chapter," which focuses on strengthening the Macy's brand, improving digital platforms, and enhancing end-to-end operations. The conversation also touches on the Thanksgiving Day Parade, the importance of balancing digital and in-person shopping experiences, and the need for leaders to be both "wartime" and "peacetime" leaders in today's disruptive world. Spring emphasizes the significance of relationships in retail and the enduring relevance of the department store concept as a marketplace.