BE 494: Feedback That Tastes Better Than a Compliment Sandwich

In this episode of the Business English podcast, Lindsay and Aubrey discuss the concept of the "feedback sandwich," a method of delivering criticism between layers of praise. They explore why this approach, popularized in the 80s, is now often perceived as insincere and manipulative. Drawing from recent research and insights from organizational behavior expert Karen McMillan, they introduce a five-step framework for providing constructive feedback: starting with a plan, making it a dialogue, showing care, ending with clarity, and treating it as an ongoing process. The hosts illustrate this framework through a role-play scenario, demonstrating a more effective and empathetic approach to performance reviews and employee development.