Slack founder: Mental models for building products people love ft. Stewart Butterfield

In this interview podcast, Lenny interviews Stewart Butterfield, the founder of Flickr and Slack, about product and leadership wisdom. Butterfield shares insights on utility curves, the "owner's delusion," and the importance of not making users think. He emphasizes that friction in product experience can be a good thing if it aids comprehension. He also discusses the concept of "hyper-realistic work-like activities" and Parkinson's Law, and the need to be coldly rational when deciding to pivot. Butterfield stresses the importance of creating value for customers and being generous, and shares anecdotes from his experiences at Slack.