462: Polly: Lessons on Building a 7-Figure SaaS on Slack's Platform - with Bilal Aijazi

In this episode of the SaaS podcast, Omer Khan interviews Bilal Aijazi, co-founder of Polly, an engagement platform integrated with tools like Slack, Teams, and Zoom. Bilal shares Polly's origin story, starting from an email-based tool to a viral Slack app, and discusses the challenges of monetization, identifying the right customer base, and navigating platform dependencies when Slack launched a competing feature. He emphasizes the importance of building a platform-agnostic product and focusing on high-value use cases like company all-hands meetings. Bilal also highlights the significance of resilience, continuous innovation, and direct customer engagement for SaaS founders, especially when building on existing platforms.