How to create agents that people actually want to use

In this episode of The Stack Overflow Podcast, the host interviews Assaf Elovic, Head of AI at monday.com, about the company's experiences with AI, specifically their initial chatbot, Monday Expert, and its subsequent redesign as Monday Sidekick. They discuss the challenges faced with user adoption, setting expectations, and the importance of user-centered design. Elovic shares insights on leveraging AI to democratize software, manage work, and the introduction of Monday Agents for automating tasks. The conversation touches on the potential of voice agents, addressing user biases, and the engineering efforts behind building a platform that supports various agent types, emphasizing user control and safety. The episode concludes with a vision for the future of AI at Monday, aiming to empower businesses to scale infinitely by augmenting human capabilities and automating business processes.