Banks or Pipes: Where financial institutions go when agents take over

In this Fortify podcast episode, Zack Miller, Russell Weiss, and Josh Liggett explore the transformative potential of AI agents in financial services. They discuss how AI is evolving from internal organizational uses like document review to impacting customer interaction with banks. The conversation covers real-world examples like Capital One's Chat Concierge, the potential for AI to become the new "super app," and the changing role of banks. The panel considers whether banks will develop their own AI models or cede ground to tech companies, and they debate the importance of maintaining a human element in banking services. They also discuss the generational differences in adopting AI and the need for banks to balance innovation with the trust they've established with customers.