Future of Business: Standard Bank’s CEO on Driving Sustainable Growth and Shared Prosperity

In this HBR IdeaCast episode, Alison Beard interviews Sim Tshabalala, the CEO of Standard Bank, Africa's largest bank, about his journey from growing up in Soweto to leading the bank. They discuss Standard Bank's mission to promote prosperity for all, its strategies for navigating fast-changing and politically uncertain environments, and its digital transformation efforts, including the use of AI. Tshabalala shares insights on balancing technology with human touchpoints, training the workforce for adaptability, and investment opportunities in Africa, emphasizing the importance of trust, values, and responsible innovation in banking. He also touches on advocating for policy changes to enhance sustainable growth in African markets.