In this conversation, Jannis Moore discusses the integration of voice AI with n8n, highlighting its benefits for businesses. He explores various use cases, including lead qualification, customer support, and appointment setting, emphasizing the importance of prompt engineering and measuring ROI. The discussion also touches on the impact of voice AI on employee happiness and the challenges of navigating complex tech stacks. Jannis shares insights on human-AI collaboration, particularly in customer service, and the value of warm transfers in enhancing customer experience.

00:00 - Introduction
01:10 - The power of voice AI for businesses
03:05 - Four core Voice Agent solutions
05:10 - Welcome & guest introduction
06:08 - Connecting voice AI to backend systems
09:20 - Use cases: Voice agents in different industries
11:27 - Lead qualification and reactivation explained
14:00 - Adding value with lead reactivation
16:06 - Customer support automation with voice AI
18:00 - The art of prompt engineering
21:00 - Markdown and structuring prompts for AI
24:00 - JSON vs Markdown in AI prompts
26:45 - Voice AI for small businesses and after-hours calls
29:00 - ROI and value of voice AI solutions
32:00 - Employee happiness and human error reduction
35:00 - AI evaluation and ongoing improvement
38:00 - Reporting and dashboards for voice AI performance
41:00 - Sales training and AI-driven analysis

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Used cases for deploying voice agents in SMB and enterprise with Jannis Moore

The n8n Masterclass