276. From strategy to performance: Building a new operating model for a new world

In this episode of "Inside the Strategy Room," Sean Brown interviews Dickie Steele and Julie Goran from McKinsey & Company about operating models and their impact on strategy execution. They define an operating model as a set of organizational choices that executives can control to bridge the gap between strategy and successful implementation, which research suggests can unlock significant value. The discussion covers the various elements of an operating model beyond just structure, such as governance, processes, talent, and leadership behaviors, and how emerging structures are better suited to address trends like digitization and regulatory complexity. They also share examples of organizations that have successfully redesigned their operating models to improve performance and address common challenges, emphasizing the importance of aligning leadership behaviors and leveraging technology effectively.