After a leader turns around the performance of one of his direct reports, he and his coach explore how it happened. And how to make it stick.

Core ideas in the episode:

Workplaces improve when positive feedback is present
Our natural human negative bias is a barrier to giving positive feedback.
Learn to notice when things go well.
Tell people how they are helping solve the puzzle that is work.
Research says the most effective feedback ratio is 4-to-1, positive to developmental.