From Firefighting to Product Thinking: How Great Ops Teams Scale

In the Revenue Engine podcast, Elio Narciso interviews Mollie Bodensteiner, Senior VP of Operations at Engine, about building and scaling operations teams. Mollie shares her career journey, emphasizing the importance of curiosity and a customer-centric approach in revenue operations. She discusses running ops teams like product organizations, injecting customer obsession, and the non-negotiables when taking on her current role, such as thoughtful speed and innovation. The conversation covers building systems, prioritizing tasks, organizing teams into pods, hiring strategies, the impact of AI, and the future of operations, highlighting the need for understanding human behavior and designing intuitive processes.