Pylon: Reimagining B2B Customer Support

In this interview podcast, Jennifer Li interviews Marty Kausas, Advith Chelikani, and Robert Eng, the co-founders of Pylon, a B2B customer support platform. They discuss the origins of Pylon, their unique co-founding dynamic of living and working together, and the company culture, which they describe as "happy grinders." They address a Wall Street Journal article about AI-era founding, emphasizing the importance of fun and adventure alongside hard work. The co-founders also delve into Pylon's mission to revolutionize B2B support by offering a comprehensive platform that integrates various customer-facing teams and leverages AI to improve efficiency and customer insights. They share their journey of idea validation, pivots, and the strategic decision to target a large market, drawing inspiration from companies like Rippling. The conversation also covers Pylon's approach to building in public through LinkedIn, their product roadmap, and their vision for the future of customer operations, highlighting their innovative approach to AI integration and their commitment to helping businesses transition to a more agentic world.