"Secrets to Optimal Client Service," With Jim Donovan

In this monologue podcast, Jim Donovan shares eleven rules of thumb for delivering optimal client service applicable to various professions. These include avoiding jargon, pausing during presentations, offering advice contrary to one's own interests, asking open-ended questions, maintaining a positive attitude, being cautious about mixing business with social activities, practicing humility, being responsive and available, taking a definitive position, controlling meetings, and having a clear agenda while taking notes. Donovan emphasizes the importance of understanding client needs, being genuine, and ensuring clients feel valued and understood.