This podcast episode discusses various aspects of Substack, a platform that has enabled individuals to pursue their endeavors and has had a significant impact on users. It explores the evolution of the team structure at Substack, highlighting its customer-centric approach. The challenges of building trust, establishing a product process, and managing trade-offs are also discussed. The episode delves into the significance of Substack's recommendation feature and its impact on user growth. It emphasizes the importance of treating recommendations as a social graph and fostering a strong trusted relationship. The conversation explores Substack's value as a platform for creators to reach their most valuable audience and the potential for making a living through dedicated fans. The importance of starting and sustaining a newsletter on Substack is emphasized, along with the opportunities for improvement. The episode concludes by highlighting the exciting possibilities of shaping the future of the internet.
