754: Five Steps to Solve a Problem, with Monica Chartier

This episode addresses problem-solving within organizations using a five-step design thinking framework. Monica Chartier, a group product manager and Coaching for Leaders fellow, joins Dave Stachowiak to illustrate the model with a real-world example from their community. The discussion emphasizes empathy through intentional listening, defining the core problem, co-creating testable hypotheses, prototyping for rapid learning, and making iteration a habit. They share how they applied these steps to enhance the Coaching for Leaders Academy, initially testing co-facilitation before discovering the value of fellow-led Peer Momentum Groups. The conversation highlights the cyclical nature of the framework, emphasizing continuous adaptation based on user feedback.