#144 Gary Klein: Insights For Making Better Decisions

This podcast interviews Gary Klein, a cognitive psychologist specializing in naturalistic decision-making, focusing on expertise development for better decisions. The conversation explores three insight pathways (connection, contradiction, correction), obstacles to insight in organizations, and methods for improving individual and organizational insight (e.g., cultivating curiosity). Klein also discusses the differences between experience and expertise, using the example of asking experts about their last mistake as a key differentiator. The interview further covers tools for error reduction like premortems, the role of stories in knowledge transfer, and the limitations of group decision-making, advocating for a single decision-maker with team input. Finally, the concept of "zone of indifference" in decision-making and the Shadowbox method for fast-tracking expertise are explained.