Episode Guest:

Llorayah Timbou Faucher is a Degree Apprentice at Marks & Spencer who started as a quiet Christmas temp and is now inspiring future leaders. Her story is one of confidence, curiosity, and creating memorable moments for customers and colleagues alike.

Episode Timestamps:

0:00 Introduction

0:47 Starting as a Christmas Temp at 18

2:05 Nervous Beginnings & Not Knowing the Ropes

3:12 Learning the Power of “Just Ask”

4:30 From Quiet to Confident: Finding Her Voice

6:10 Falling in Love with Retail

7:45 When M&S Went from Job to Dream

9:10 Speaking Up as a Young Leader

10:35 Managing Dyslexia & Team Briefs

12:00 What Retail Teaches You About Life

13:30 Building Real Relationships at Work

14:55 The Role of Mentors in Her Journey

16:10 “You Can Do Anything, But Not Everything”

17:30 Learning to Prioritise & Focus

18:50 From Learner to Leader: Coaching Others

20:10 Inside the Degree Apprentice Programme

21:35 Advice for Future Christmas Temps

23:00 Llorayah’s Duvet Flip — Making People’s Day

Episode Partners

M&S

M&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.

https://bit.ly/4mVHfLO

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Llorayah Timbou-Faucher, Degree Apprentice at M&S: The Job That Feels Like Home

My Duvet Flip by Jack Parsons