Can AI make us more human? A social psychologist and a business leader answer | Heidi Grant and Barry Cooper

In this episode of TED Talks Daily's series TED Intersections, social psychologist Heidi Grant and NiCE CX division president Barry Cooper discuss the integration of AI in the workplace and how to ensure that human qualities are not lost. They explore how AI can be used as a tool for continuous learning, providing quality feedback, and creating safe spaces for practicing difficult conversations. They also address concerns about accuracy and potential laziness, emphasizing the importance of prompt engineering and maintaining a growth mindset. The conversation further delves into AI's potential to help individuals in their personal lives by managing daily routines and fostering shared communities, while also acknowledging the continued importance of human connection and creativity.