Charles Duhigg reviews his communication techniques for finding common ground in any conflict.

— YOU’LL LEARN —

1) The three-step looping method for making others feel heard

2) The secret principle for keeping conversations aligned

3) How to uncover what people really want in a conversation

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— ABOUT CHARLES —

Charles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of Supercommunicators, The Power of Habit, and Smarter Faster Better. A graduate of Harvard Business School and Yale University, he is a winner of the National Academies of Sciences, National Journalism, and George Polk awards. He writes for The New Yorker and The New York Times Magazine, and was the founding host of the Slate podcast How To! with Charles Duhigg.

• Book: Supercommunicators: How to Unlock the Secret Language of Connection

• Book: The Power of Habit: Why We Do What We Do in Life and Business

• Substack: "The Science of Better"

• Website: CharlesDuhigg.com

— RESOURCES MENTIONED IN THE SHOW —

• Study: Granovetter study on The Strength of Weak Ties

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1097: Turning Conflict into Connection with Charles Duhigg

How to Be Awesome at Your Job