Ep 37 | Navigating Patient Experience At KLAS | Adam Cherrington | VP of Digital Health and Patient Voice at KLAS Research

In this episode of the Efficiency Unlocked podcast, hosted by Drs. Adam Carewe and Dale Gold, Adam Cherrington, VP of Digital Health and Patient Voice at KLAS Research, discusses patient engagement and the evolving role of technology in healthcare. Cherrington shares his personal experiences that fueled his passion for improving patient experiences, emphasizing the need for healthcare to emulate the hospitality industry by focusing on personalization and accessibility. He explains KLAS Research's mission to improve healthcare through transparency and shares insights from the Patient Voice Collaborative, which captures patient perspectives on healthcare IT. The conversation explores the importance of interoperable data, consumer-friendly technology, and addressing change management to enhance patient care and satisfaction.