Alex Fishman, the founder and CEO of Bugsee, a bug reporting tool for iOs and Android.

Famous Five:

Favorite Book? – The Hard Thing About Hard Things
What CEO do you follow? – Henry Worth
Favorite online tool? – Gmail
Do you get 8 hours of sleep?—I wish
If you could let your 20-year old self, know one thing, what would it be? – "You want start playing in the startup ecosystem as early as possible when you have less commitments and less things to worry about"

Time Stamped Show Notes:

01:18 – Nathan introduces Alex to the show
01:31 – Bugsee is bug reporting tool for iOs and Android
- 01:51 – Bugsee provides video network and blog, leading out to the event
- 02:15 – You will not only know that the app crashed, but what led it to crash
02:50 – Bugsee is a SaaS model and they price based on the app size
03:19 – For an app that has 500K users, it will cost $500
03:40 – Bugsee provides different levels of value
04:33 – Average customer pay per month
04:45 – Bugsee started in January 2016
- 05:01 – Bugsee started charging in December 2016
05:20 – Bugsee has 1100 sign ups and 30% have used Bugsee
06:22 – Alex mentions why he calls users as customers, too
06:40 – Most customers are given free tier to continue using Bugsee
- 07:11 – New customers use the plan available
- 07:30 – The limitations of Bugsy's free plan
08:52 – Number of paying customers
09:20 – Bugsee is funded by K9 Ventures
- 09:33 – Bugsee has raised $1.2M
09:40 – Bugsee had a previous failed attempt
- 09:53 – The cap table had been reset by Bugsee
- 10:43 – The previous attempt was in July 2015
10:57 – Team size
- 11:05 – The team is remote
11:24 – The Famous Five

3 Key Points:

Users are also customers, regardless of whether you sell them on something or not.
Having a failed attempt does NOT mean you should give up.
Start playing in startup field as early as possible and while you're still free of obligations.

Resources Mentioned:

Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments
Drip – Nathan uses Drip’s email automation platform and visual campaign builder to build his sales funnel
Toptal – Nathan found his development team using Toptal for his new business Send Later. He was able to keep 100% equity and didn’t have to hire a co-founder due to the quality of Toptal
Host Gator – The site Nathan uses to buy his domain names and hosting for the cheapest price possible.
Audible – Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books.
The Top Inbox – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences
Jamf – Jamf helped Nathan keep his Macbook Air 11” secure even when he left it in the airplane’s back seat pocket
Freshbooks – Nathan doesn’t waste time so he uses Freshbooks to send out invoices and collect his money. Get your free month NOW
Show Notes provided by Mallard Creatives

EP 592: Bugsee Raises $1.2M Launches Pricing to Help You Know Why Your Mobile App Crashes with CEO Alex Fishman

SaaS Interviews with CEOs, Startups, Founders