Dan Gamito. He now leads partnerships and B&D for a company called ManyChat. Formerly, he led the customer success team for ConvertKit.

Famous Five:

Favorite Book? – N/A
What CEO do you follow? – Des Traynor
Favorite online tool? — Calendly
How many hours of sleep do you get?— 7
If you could let your 20-year old self, know one thing, what would it be? – “Just chill out”

Time Stamped Show Notes:

00:47 – Nathan introduces Dan to the show
01:16 – ManyChat is marketing automation platform for Facebook Messenger
01:28 – ManyChat is a SaaS business
01:38 – Nathan uses ManyChat and struggles with the emotional factor
02:11 – Users struggle with emotion because of the automation side of ManyChat
02:14 – Think about how people use messenger
02:29 – Dan suggests in keeping your messages informal, straight to the point and write what people would find valuable in EVERY sentence
02:49 – People are now shifting to Messenger from email marketing
02:57 – Messenger is different from email
03:05 – Nathan shares how he struggles figuring out what messages to set
03:54 – How can people use ManyChat in a simple way?
- 04:04 – Dan challenges us to look at our phones and see who we want to talk to at that moment
- 04:17 – Build the interactions up from the bottom
- 04:19 – The goal is to make people want to have a live chat conversation with you
04:51 – ManyChat can be part of your funnel
05:49 – ManyChat has a partnership with Sean of Soul Space Media
- 06:04 – Sean’s wife had a case study of ManyChat on their podcast
- 06:10 – DigitalMarketer did a case study, as well
07:05 – For 0-500 subscribers, pricing is $10
07:18 – Average customer pay
07:51 – ManyChat has been around for about a year and a half
08:38 – ManyChat has raised a seed round from 500 Startups
09:02 – ManyChat has raised around a million
09:19 – ManyChat has over 40K bots
10:26 – Dan on leaving ConvertKit
- 10:33 – Dan was Nathan’s first hire at ConvertKit
- 10:45 – Dan did everything to add value to the company, more specifically in customer success
- 10:56 – Dan has launched his own software product prior to ConvertKit
- 11:27 – Dan saw Nathan trying to compete with Infusionsoft
- 11:41 – Dan was like a silent co-founder
- 12:12 – Dan ended up not being a good fit for ConvertKit
- 12:54 – Both Dan and Nathan are both headstrong and their communication broke down
- 13:16 – Nathan terminated Dan on short notice
- 13:50 – Dan was naïve and inexperienced during that time
- 14:19 – “I walked in completely unprepared”
- 15:01 – Nathan gave an offer to Dan
- 15:30 – Nathan explains how equity works in startups
- 16:16 – Dan thought he didn’t value himself very much
- 19:10 – Dan is now almost 30
19:31 – Dan was pursued by ManyChat’s CEO Mike
- 19:55 – “He believed in me”
- 20:13 – Dan approached ManyChat with what he could add to it and the structure that he could build
- 20:21 – Dan knew he could do it by heart
20:36 – Team size is over 15
20:49 – Dan still has no equity
21:03 – Dan joined ManyChat in November of 2016
22:38 – “Time-boxing things and putting expectations around things is never going to work”
24:00 – The Famous Five

3 Key Points:

In new work opportunities, know your contract by heart.
Know your worth—don’t undervalue yourself.
Automation can sacrifice the emotional and interpersonal interaction with your customers.

Resources Mentioned:

The Top Inbox – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences
Klipfolio – Track your business performance across all departments for FREE
Hotjar – Nathan uses Hotjar to track what you’re doing on this site. He gets a video of each user visit like where they clicked and scrolled to make the site a better experience
Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments
Host Gator – The site Nathan uses to buy his domain names and hosting for the cheapest price possible
Audible – Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books
Show Notes provided by Mallard Creatives

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