In this episode of No Priors, Elad Gil interviews Jesse Zhang, co-founder and CEO of Decagon, an AI customer service agent company. Zhang discusses Decagon's evolution from serving digital native companies to large enterprises like banks and airlines, driven by the demand for AI in customer service. He highlights the company's focus on efficiency and customer satisfaction, offering 24/7 multilingual support through AI agents that integrate with existing CRM and telephony systems. Zhang also shares insights on building a strong company culture, emphasizing the importance of hiring smart, driven individuals and fostering an in-office environment. The conversation touches on long-term planning, product roadmaps, and the potential for AI agents to transform customer interaction and even engage in transactions on behalf of users.
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