Saying yes to everything: How customer obsession built Samsara | Kiren Sekar (CPO)

In this episode of the podcast, Brett Berson interviews Kiren Sekar, the Chief Product Officer at Samsara, a cloud platform for physical operations. Kiren shares his experiences from Meraki, which he scaled from $5 million to over $500 million before its acquisition by Cisco, and discusses the founding principles of Samsara. The conversation covers Samsara's customer-centric approach, identifying their Ideal Customer Profile (ICP), incorporating customer feedback into product development, and the decision to build multiple products early on. Kiren emphasizes the importance of long-term vision, speed, team quality, and culture consistency, and also shares insights into balancing customer needs with business goals, particularly in an industry traditionally reliant on outdated systems. He also touches upon the impact of new technologies like AI, and the importance of ease of use and quick time to value for customers.