The Future of Customer Experience in Sales

In this episode of the AI for Sales Podcast, Chad Burmeister interviews Sriharsha Guduguntla, CEO and co-founder of HyperBound, an AI sales and role-play coaching platform. They discuss how AI is improving the customer experience by upskilling sales teams, leading to better discovery, negotiations, and overall customer care. Sriharsha shares a success story about a client who used HyperBound to train 2,600 reps on 27 new products in two months, a process that previously took nine months. The conversation explores the ethical considerations of using AI in coaching, the importance of setting guardrails, and the exciting possibilities of AI in sales and marketing, including tools like Clay for data collection and content generation. Sriharsha emphasizes that AI will not replace salespeople but will enhance their abilities, especially in building relationships and closing deals.