In this interview, Marc Benioff discusses Salesforce's integration of AI, particularly "AgentForce," into its operations, highlighting improvements in customer support, sales, and marketing. Benioff emphasizes the importance of combining human agents with AI to enhance productivity and customer experience, noting a balance of 50% AI and 50% human interaction in various business functions. He addresses investor confusion about the shift to an "agentic era" and clarifies that applications are not going away but are being augmented by AI. Benioff also touches on Salesforce's ventures into new markets like ITSM via Slack, the success of its AI and data product line, and the potential for AI to revolutionize small businesses. He shares his perspective on the future of AI, the significance of Dreamforce as a platform for showcasing customer success with agentic enterprises, and the need for young talent in the AI field.
Sign in to continue reading, translating and more.
Continue
