This podcast episode focuses on expanding SaaS products from a single offering to multiple products. The speaker, Yuri Ferber, discusses three main strategies for expanding product portfolios - building, buying, or partnering - and emphasizes the importance of staying within the same ideal customer profile to facilitate sales and customer acquisition. The episode also explores the significance of segmentation in customer support and customer success to cater to the needs of different customer groups, and the key role of customer success teams in upselling and driving revenue growth.
