Entitlement is killing performance - here’s how to reset the standard.

For as long as I can remember, I’ve believed strongly that leaders shouldn’t give into unreasonable or frivolous employee demands, especially if they clearly conflict with the best long-term interests of the business.

This Moment reminds you that your people are there to do a job, not to be entertained and indulged. I also give you the one compelling question that should constantly be in the back of your mind.