Episode Guest:

Cath Frost is the Chief Operating Officer at Hiscox UK, where she leads over 400 people across operations, data, change and customer service. With a career spanning finance and insurance, Cath is passionate about building high-performing teams and creating brilliant customer experiences.

Episode Timestamps:

0:00 Introduction

0:41 Cath’s first ever podcast experience

2:04 Why Cath joined the insurance industry

4:16 The hidden opportunities in insurance

6:42 What Cath would do differently starting out

8:19 Worrying, planning, and career growth

10:02 Should you always have a five-year plan?

11:33 Why building teams matters more than titles

12:09 What does a COO really do?

15:31 Six jobs in one: inside Cath’s COO role

16:14 Jack’s customer experience with Hiscox

17:50 The three pillars of customer service at Hiscox

18:57 How to start if you want to be a future COO

20:29 Finding happiness at work (and when Cath didn’t)

23:32 Creating brilliant teams and finding purpose

25:18 Why fun at work is non-negotiable

26:40 The employee–employer balance of responsibility

29:12 Educating first-time employees about expectations

32:07 Why curiosity is Cath’s biggest career advice

34:37 One year at Hiscox: what opportunity means

35:52 Cath’s duvet flip – what gets her out of bed

Episode Partner

Hiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.

Disclaimer:

The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.

Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.

If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice

If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Cath Frost, COO at Hiscox UK: Why Insurance Could Be Your Dream Career

My Duvet Flip by Jack Parsons