The Future of Productivity in Sales

In this episode of the AI for Sales Podcast, Chad Burmeister interviews Richard Savoie, the CEO of Adiona, an AI logistics platform. They discuss how AI is transforming the customer experience by streamlining data management and providing accurate ROI models using real-world data. Savoie shares a case study on upselling and cross-selling within an existing client by leveraging AI to analyze data across different business units. They also address misconceptions about AI, particularly the fear of job displacement, and emphasize the importance of humanistic AI that augments human capabilities. The conversation touches on the balance between automation and personal touch in sales, the challenges of trust-based selling, and the ethical responsibilities of AI deployment to avoid misleading customers. Finally, they explore the potential of agentic AI in supply chain management to make real-time decisions during disruptions and the need for ethical guidelines to prevent AI from overpromising and causing reputational damage.