In this Future Commerce podcast episode, host Elizabeth Schmidt interviews Nicole Tapscott, Chief Commercial Officer at Knix, about the evolution of direct-to-consumer brands into next-gen brands that are channel agnostic and focus on brand purpose and customer integration. Nicole shares her career journey, emphasizing her passion for building businesses with strong missions. The discussion covers Knix's approach to de-stigmatizing intimate apparel, their "You're Good" campaign with Kristen Bell, and the importance of authenticity and community engagement. Nicole also discusses Knix's retail expansion, including their new New York store, and the brand's commitment to creating intimate and welcoming shopping experiences. She highlights the significance of listening to customers, using data to personalize experiences, and maintaining brand authenticity across various channels.
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