In this episode of the My Wife Quit Her Job Podcast, Steve and Toni discuss how Steve has been implementing AI into his online business, Bumble Bee Linens, while Toni was traveling. Steve details how he used AI to improve the "bought with" feature on his website, enhance the on-site search functionality, and create SteveBot and ToniBot to answer customer questions. They also discuss the potential of AI chatbots for customer service, weighing the pros and cons of using AI to handle customer inquiries versus human interaction. Steve also shares his experience of moving his community to Discord and the potential for AI to combat spam in the community. They touch upon the broader implications of AI in e-commerce, including its potential impact on Shopify apps and the importance of getting employees on board with using AI to improve efficiency.
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