In this episode of the BigDeal podcast, Codie Sanchez interviews Kwame Christian, a negotiation expert, about strategies for better communication and conflict resolution. Kwame shares his journey from being a people-pleaser to mastering negotiation as a skill, emphasizing the importance of emotional intelligence, active listening, and asking the right questions. They discuss techniques such as anchoring, compassionate curiosity, and the situation-impact-invitation framework for addressing difficult conversations. Kwame provides actionable advice on handling various scenarios, including dealing with people you dislike, managing emotional responses, and exposing bad behavior. The conversation highlights the significance of self-awareness, emotional regulation, and building genuine connections to achieve successful negotiations and maintain healthy relationships.
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