Navigating AI opportunities at MYOB

In this Thoughtworks Technology Podcast episode, guest host Nigel Dalton, a social scientist, interviews Simon Noonan, CTO of MYOB, and May Xu, Regional Head of Tech for Thoughtworks AIPAC, about the practical applications of AI in software delivery. Simon discusses MYOB's three-year technology strategy, emphasizing "intelligence everywhere" through human, customer, and artificial intelligence, and shares lessons learned from past AI implementation attempts. May highlights the importance of AI literacy, community, structured experimentation, and governance, cautioning against treating AI solely as a tool. Simon shares insights from Silicon Valley, noting the staggering rate of change driven by AI and the importance of intuitive, human-centered design. Both guests emphasize the need for a balanced approach to AI adoption, prioritizing security, responsible use, and user experience, while also fostering a culture of curiosity and continuous learning within their organizations.